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Entravel reserves the right to change these Terms and Conditions. Your ongoing use of our Site is contingent upon the Terms and Conditions in effect at the time of your use. For more information about Entravel, please visit our 'About Us' section.
You acknowledge that all content on this Site, including but not limited to, information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, and other written and compiled materials (“Content”), is the intellectual property of Entravel and/or its third-party providers (“Providers”). Any reproduction or storage of Content from this Site, in any form, media, or technology, both current and forthcoming, is subject to all applicable laws.
If you believe that material on our Site infringes upon your copyright, and you hold this belief in good faith, you (or your agent) may send us a notice with the following details:
Notices regarding our Site should be sent via email to support@entravel.com. We will review and respond to all notices that meet these requirements.
Before submitting a notice or counter-notice, you may wish to consult with a legal advisor. Be mindful that false claims of copyright infringement can lead to civil liability.
Any software available for download from the Entravel Site ("Software") is the copyrighted work of Entravel and/or our Providers. The use of such Software is governed by the terms of the end user license agreement, if any, which comes with or is included in the Software ("License Agreement"). You must agree to the terms of the License Agreement before installing or using the Software. For Software not accompanied by a License Agreement, Entravel grants you, the user, a limited, personal, non-transferable license to use the Software for viewing and interacting with this Site in accordance with these terms and conditions, and not for any other purpose.
All Software, including, but not limited to, HTML code and ActiveX controls contained on this Website, is owned by Entravel and/or our Providers. It is protected by copyright laws and international treaties. Any reproduction or redistribution of the Software is strictly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the fullest extent possible.
Copying or reproducing the Software to any other server or location for further reproduction or redistribution is expressly prohibited unless such reproduction or redistribution is expressly permitted by the License Agreement accompanying the Software.
All content on this site is the property of Entravel ApS, a company registered and based in Randers, Denmark.
Entravel is not responsible for content on websites operated by parties other than Entravel. The Entravel logo and other marks are either registered trademarks or trademarks of Entravel ("Trademarks"). Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Images on the Site are forviewing only and may not be saved or downloaded in any format.
The use, copying, reproduction, republishing, uploading, posting, transmitting, distributing, or modifying of the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, is prohibited without Entravel's prior written consent. The use of Trademarks on any other website or network computer environment is also prohibited.
By using the Entravel Site, you confirm and warrant that:
The Entravel Site is intended for personal, non-commercial use. Regardless of your purposes, you agree not to:
You may only use this Site to make legitimate requests to book the offered products or services, and shall not use this Site for speculative, false, or fraudulent requests, or any requests in anticipation of demand.
It's illegal to place a request under a false name or with invalid payment details. Be aware that your web browser transmits a unique internet address to us, which can be used by law enforcement to identify you. Fraudulent users will face prosecution to the fullest extent of the law.
You are granted permission to electronically copy and print hard-copy portions of this Site solely for using this Site as a shopping resource. Any other use of materials or content on this Site, including reproduction beyond the scope described above, without Entravel's prior written consent, is prohibited. Specifically, you agree not to use, reproduce, modify, adapt, translate, copy, distribute, transmit, publish, license, create derivative works from, publicly display, perform, transfer, or sell or re-sell any information, software, products, or services obtained from this Site, except as expressly permitted by Entravel.
When reserving and purchasing products and services, you must adhere to the additional terms and conditions of the respective providers. It's important to read and understand these terms carefully. By choosing to engage with any provider, you agree to comply with their terms and conditions of purchase. This includes, but is not limited to, timely payment in full and adherence to the provider's rules and restrictions regarding the availability and use of fares, products, or services.
Be aware that any breach of a provider's rules and restrictions can lead to several consequences, including:
We encourage users, especially those planning international travel, to review travel prohibitions, warnings, announcements, and advisories issued by their government before booking accommodations. Travel to certain destinations may pose higher risks.
By offering accommodation options in various destinations, Entravel does not imply or guarantee that travel to these locations is advisable or risk-free. We are not liable for any damages or losses that may result from travel to these destinations. It is the user's responsibility to assess the safety and risks associated with their travel choices.
While Entravel encourages you to share your comments, questions, and reviews, please note that we may not be able to respond to all submissions. By submitting content to this Site (including hotel reviews, questions, comments, suggestions, ideas, etc., collectively referred to as "Submissions"), you grant Entravel and its affiliated, co-branded, and/or linked website partners (collectively, "Entravel Affiliates") the following rights:
Entravel may, at our discretion, provide attribution for your comments or reviews (e.g., listing your name and hometown) and share your submissions with our supplier partners. You also grant Entravel the right to take legal action against anyone who breaches your or Entravel's rights in the Submissions.
Submissions are considered non-confidential and non-proprietary. Entravel does not edit Submissions and is not liable for any Submissions posted or submitted by you or their subsequent use or distribution. We reserve the right to determine which Submissions are published on the Site and may refuse to post or remove any Submission for any reason at our sole discretion.
Entravel assumes no responsibility for reviewing unsolicited business ideas (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and future Entravel programs.
You are responsible for the content of your Submissions. You must not post or transmit to this Site any Submission that is:
You affirm that you own or control all rights to the Submissions you post, that they are accurate, and that you will not deceive or engage in illegal activities. You will be liable for any damages resulting from violating these restrictions.
If you have complaints about any Submissions on the Site, please submit them in writing to support@entravel.com. Entravel reserves the right to request further information and, if necessary, verify your identity.
Entravel's approach to third-party claims of copyright infringement on the Site's content, including Submissions, is outlined in the Copyright Complaint Policy section of these Terms of Use.
By using Entravel, you confirm that you have read, understood, and agree to the Entravel Privacy Policy. The terms of this policy are incorporated into these Terms and Conditions, and you acknowledge that these terms are reasonable and satisfactory to you.
Entravel, along with our Providers, offers all products, services, advice, merchandise, and information on an "as is" and "as available" basis, without any kind of representation, warranty, or condition, express or implied, except as required by law. This includes, but is not limited to, implied warranties of title, merchantability, satisfactory quality, or fitness for a particular purpose. The following specific disclaimers apply:
You expressly agree that your use of this Site is at your sole risk. Information on the Site may be periodically updated, and Entravel and/or our respective Providers may make improvements and/or changes to the Site at any time.
Under the fullest extent permitted by law, neither Entravel, its affiliates, nor their respective providers will be liable for any indirect, special, exemplary, punitive, incidental, or consequential damages arising from or connected with the use of this Site. This includes any delay or inability to use the Site, or any information, software, products, or services obtained through this Site, including but not limited to loss of use, data, profits, savings, or opportunities, regardless of the basis of the claim and even if advised of the possibility of such damages.
The hotels and other suppliers providing services through Entravel are independent contractors and not agents or employees of Entravel or its affiliates. Entravel and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, nor for any personal injuries, death, property damage, or other damages or expenses resulting from their actions. Entravel and its affiliates will not be liable for and will not refund any damage or delay due to supplier cancellations, overbookings, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government actions, weather, force majeure, or other causes beyond their control.
The hotels and other suppliers providing services through Entravel are independent contractors and not agents or employees of Entravel or its affiliates. Entravel and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, nor for any personal injuries, death, property damage, or other damages or expenses resulting from their actions. Entravel and its affiliates will not be liable for and will not refund any damage or delay due to supplier cancellations, overbookings, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government actions, weather, force majeure, or other causes beyond their control.
Except for liability relating to death or personal injury, if Entravel and its affiliates or their respective providers are found liable for any loss or damage, the maximum aggregate liability will not exceed the greater of (a) the transaction fee you paid to Entravel for the transaction from which the claim arises, or (b) One Hundred Dollars (US$100.00). This limit applies to any direct losses or damages arising out of or in any way connected with the use of this Site or its services.
These limitations of liability are fundamental elements of the agreement between Entravel and you. They will survive and apply even if any remedy is deemed to fail its essential purpose.
These limitations might not apply if your national laws do not allow such limitations. These Terms of Use do not affect legal rights that cannot be excluded under applicable law.
If you use Entravel to make requests on behalf of a third party ("Third Party"), you are responsible for the accuracy of any information provided. Additionally, it's your duty to inform the Third Party of all the Terms of Use related to products or services acquired through Entravel, including all applicable rules and restrictions.
By using Entravel, you agree to defend, indemnify, and hold harmless Entravel, its affiliates, their respective suppliers, and their officers, directors, employees, and agents from any third-party claims, actions, demands, losses, damages, fines, penalties, or other costs or expenses (including reasonable legal and accounting fees) arising from:
Entravel may include links to external services and resources operated by third parties. Any issues regarding these external services or resources should be directed to the respective providers. These links are for reference only and do not imply endorsement or responsibility for the accuracy, content, or use of these external websites. The relationship between these external services and Entravel is neither that of employees nor agents.
Entravel reserves the right to terminate or suspend user access to any part of the Site at any time, without notice and for any reason.
All booking requests must be paid with credit card.
For customer service issues, please contact support@entravel.com.
This Agreement, which includes these Terms of Use, the Privacy Policy, and any other terms and conditions referenced herein, constitutes the complete agreement between you and Entravel regarding the subject matter covered. It supersedes all prior understandings or agreements, whether oral or written, concerning the subject matter and can only be amended or modified in writing or by updates made available on this Site. Nothing in this clause limits or excludes any liability for fraud. A printed version of this Agreement and any electronic notices will be admissible in judicial or administrative proceedings to the same extent as other business documents and records originally generated and maintained in printed form. If any part of this Agreement is deemed invalid, illegal, or unenforceable, it will be replaced by a valid, enforceable provision that closely reflects the original intent, and the rest of the Agreement will remain in effect.
Prices for hotel bookings and other travel services on Entravel are dynamic and subject to change based on booking date, length of stay, and hotel class. There is no guarantee that the prices displayed in search results will be available until they are officially booked.
You acknowledge that in some countries, additional local taxes (such as tourist taxes) may be imposed, which are payable locally by you. You are solely responsible for covering these additional costs.
Entravel does not collect taxes to remit to taxing authorities. Instead, taxes are included in the invoices from hotel providers, who then remit these taxes to the appropriate authorities. The tax recovery charges in prepaid hotel transactions represent the estimated taxes that Entravel pays to the hotel supplier. These charges do not equate to a tax collection from you to be remitted by us. Actual tax amounts paid may vary, and we retain our service fees as compensation for servicing your travel reservation. These fees differ based on the amount and type of hotel reservation.
Entravel does not act as a co-vendor with the providers through whom travel arrangements are booked or reserved. Taxability and applicable tax rates can vary significantly by location.
Hotel reservations made via Entravel are governed by the specific rules and restrictions of the respective hotels. The following general restrictions apply to all rates:
Access to Entravel and its affiliated sites is governed by the laws of the United Arab Emirates, excluding conflicts of law principles and the United Nations Convention on the International Sales of Goods. By using Entravel, you consent to the exclusive jurisdiction and venue of courts in the United Arab Emirates for all matters arising from your use of the Site and its services.
Entravel and its affiliates act solely as facilitators for the service providers and do not sell products or services in their own name. Therefore, Entravel and its affiliates are not liable for the products and services offered through the Site or for assistance in conducting transactions, including booking requests. Any claims related to the products and services should be directed to the respective providers.
In the event you find a lower rate for the same hotel, same room type, and same dates on another website after booking with Entravel, and it meets our terms and conditions for price matching, Entravel will refund the difference. The refund can be claimed through the same payment method used for the booking.